Shipping policy

Shipping & Delivery

Getting your order to you should be the easy part. Here's how it works.

Where we deliver
We deliver to the United Kingdom, United States, Canada, Australia and New Zealand.

Delivery cost
Delivery is free on every order, everywhere we ship. No thresholds, no surprises at checkout.

Dispatch & delivery times
Our bedding, pillows, blankets and toppers ship directly from our supplier's warehouse. Orders are prepared and dispatched as quickly as possible, and typically arrive within 5–12 working days in the UK, and 7–14 working days in the US, Canada, Australia and New Zealand.

Orders placed over weekends or public holidays are processed the next working day. Where an item has a longer lead time, we'll always make that clear on the product page before you order.

Import duties and taxes
Prices shown at checkout cover the goods and delivery. For orders delivered to the United States and Canada, import duties, taxes or customs handling fees may be charged by the carrier or customs authority on arrival, and where they apply they are the responsibility of the recipient. These charges are set by the destination country, not by us.

Orders to Australia and New Zealand fall below the customs value thresholds for import duty (AUD 1,000 and NZD 1,000 respectively), so no duty is charged on arrival.

If you'd rather not risk an unexpected charge, contact us before ordering and we'll tell you what we know about your route.

Tracking your order
You'll receive tracking details by email once your order is on its way. Tracking can sit quiet for a few days while your parcel is in transit or clearing customs — that's normal, and it will update once it's with the local carrier.

Larger orders
Some orders arrive in more than one parcel, occasionally on different days. If anything seems to be missing once everything has been delivered, get in touch and we'll look into it.

Delays outside our control
We do everything we can to get your order to you on time, but occasionally couriers, customs processing, weather, or circumstances beyond our control cause a delay. If your order is taking longer than expected, contact us and we'll chase it up.

Getting in touch
Email us at support.volkehome@gmail.com or use our Contact page.